Preguntas frecuentes

Sentimos comunicarte que las preguntas frecuentes no están disponibles en español; a continuación podrás consultarlas en inglés.

Top-10 FAQs Las 10 preguntas más frecuentes

• Is my TV digital ready? Can it receive over-the-air digital broadcast channels?
• How to receive Digital HDTV (High Definition TV)?
• What do I do if my set does not turn on?
• What issues are solved by a software upgrade?
• No picture appears on the screen when I connect my PS3 game console to the TV.
• My picture format keeps changing with different channels. How can I set a specific format?
• I am not able to see the volume bar displayed on the screen.
• I have neither picture nor sound after connecting. What should I do?
• I have forgotten my PIN code. How can I reset it?
• How do I connect the HDMI accessory device to the TV?

Antes de comprar (2)

• Is my TV digital ready? Can it receive over-the-air digital broadcast channels?
• What is digital caption service?

Antes de empezar (7)

• How to receive Digital HDTV (High Definition TV)?
• How to install new channels automatically?
• Television is not adding some local channels after automatic installation.
• I am having problems with displaying my PC signal?
• How can I connect my TV to an external device using composite cables (RCA, RWY or CVBS)?
• I am having trouble installing the channels. The screen displays a message CHANNEL NOT AVAILABLE.
• How to get to the AV channels on the television to play my accessory device?

Uso y aprendizaje (25)

• What do I do if my set does not turn on?
• Which is the best hook-up for the television in order to get the best picture.
• How to connect your USB device directly or with an USB cable to the USB port on the side of your TV?
• My remote control does not work on the television and there is a letter F on the upper right hand corner of the screen.
• How do I clean the TV screen?
• How do I connect the TV's audio output to the audio equipment?
• How to view the contents/files stored in your USB device?
• How do I connect my cable box using (RF) coaxial cable jack?
• The picture quality is good but the TV does not produce any sound when connected to an accessory device with an HDMI to HDMI cable.
• My picture format keeps changing with different channels. How can I set a specific format?
• I am not able to see the volume bar displayed on the screen.
• I have neither picture nor sound after connecting. What should I do?
• I have forgotten my PIN code. How can I reset it?
• How do I connect the HDMI accessory device to the TV?
• Why can I not change my picture format in combination with High Definition signal?
• I cannot hear sound from the television when connecting to the AV1 input. What do I need to do?
• How do I connect the video recorder and set-top box to the TV using coaxial cable?
• I cannot hear sound from the television when connecting to a DVI accessory device.
• How do I connect a component video accessory device to the TV?
• Can I program the TV remote control to control other accessory devices?
• How do I set my PIN code for the first time?
• How can I remove the channel display on the screen?
• How do I connect the DVI accessory device to the TV?
• My set is dead, has no power, and/or the LED is flashing.
• Lines appear on the screen and over the TV menu.

Software y firmware (2)

• What issues are solved by a software upgrade?
• What should I do if a 'Software Upgrade' message appears on the television screen?

Solución de problemas (3)

• No picture appears on the screen when I connect my PS3 game console to the TV.
• What can I do to keep my set from losing sound?
• How do I connect audio equipment when a digital audio input is not available or does not exist?