Preguntas frecuentes

Sentimos comunicarte que las preguntas frecuentes no están disponibles en español; a continuación podrás consultarlas en inglés.

Top-10 FAQs Las 10 preguntas más frecuentes

• What is HDMI?
• What is YPbPr?
• My TV does not store the picture and sound settings.
• The picture is distorted (stretched out, short and fat, black bars on side or top, etc.). Is there something I can do to make it better?
• Is my TV digital ready? Can it receive over-the-air digital broadcast channels?
• How can I turn on the closed caption on my TV?
• How can I manually program additional digital channels to my TV if I have a rotary antenna?
• How can I connect several external devices to my TV?
• How do I program my TV channels?
• What should I do if my TV is stuck in Retail mode?

Antes de comprar (6)

• What is HDMI?
• What is YPbPr?
• My TV does not store the picture and sound settings.
• The picture is distorted (stretched out, short and fat, black bars on side or top, etc.). Is there something I can do to make it better?
• Is my TV digital ready? Can it receive over-the-air digital broadcast channels?
• How can I turn on the closed caption on my TV?

Antes de empezar (3)

• How can I manually program additional digital channels to my TV if I have a rotary antenna?
• How can I connect several external devices to my TV?
• How do I program my TV channels?

Uso y aprendizaje (21)

• What should I do if my TV is stuck in Retail mode?
• How can I improve the picture quality of my TV?
• Do I need a special Philips antenna to receive digital terrestrial TV broadcastings? And what kind of antenna should I use?
• I have neither picture nor sound after connecting. What should I do?
• How do I switch to the AV inputs on my television to watch an accessory device (DVD player, Game System, VCR...)?
• How do I connect my home theater system (HTS) or surround sound system (SSS) to the TV?
• I have forgotten my PIN code. How can I reset it?
• How can I connect my Laptop or Personal Computer (PC) to the TV?
• Why is the TV not able to recognize my USB device?
• How can I connect the audio to my TV when I connect an external device with a DVI to HDMI connection?
• No picture appears on the screen when an accessory device is connected through the component video input cables.
• Can I program the TV remote control to control other accessory devices?
• The picture quality is good but the TV does not produce any sound when connected to an accessory device with an HDMI to HDMI cable.
• Lines appear on the screen and over the TV menu.
• My picture format keeps changing with different channels. How can I set a specific format?
• The picture is displayed in red and green or the color red is missing when the TV is connected to an accessory device through component cables.
• How can I improve the sound quality of my TV?
• How to remove the info menu/OSD from the screen whenever the TV is turned on or while changing the channels?
• How do I get picture and sound on the TV when I connect my Laptop or Notebook with an HDMI connection?
• How do I clean the TV screen?
• The video and audio signals are out of sync when I connect my TV to a Home Theater System.

Software y firmware (1)

• What issues are solved by a software upgrade?

Tips and Tricks (1)

• What should I do if my TV is tilted horizontally when mounted on the table stand?

Solución de problemas (1)

• No picture appears on the screen when I connect my PS3 game console to the TV.